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Returns & Exchanges
We offer returns and exchanges for all customers within 14 days of receiving their order.
If you want to return an item, please email us the order number & the reason of your return, we will send you instructions on how and where to send your package. We do not accept returns if they are not registered with us!
We accept exchanges or returns for products that are unworn, unused, and undamaged, provided they are returned in their original LOUMI packaging within 14 days from the delivery date.
Shipping costs are the responsibility of the customer. LOUMI is not liable for any damage or loss of returned items.
Non-returnable items
For hygienic reasons, all pierced earrings are non-returnable and cannot be exchanged.
We don’t accept returns on sale items.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If your refund is approved, it will be processed automatically within 14 business days, excluding the original shipping costs. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If it takes longer than 15 business days since we’ve approved your return, please contact us again at info@loumi-jewellery.com.
Shipping information
All orders are processed within 1 to 2 business days and shipped through PostNL.
NL
⊹ 2-3 business day(s)
⊹ 3,45 – Free shipping for orders above 50,-
Belgium, Germany, Luxembourg & France
⊹ 2-3 business day(s)
⊹ 8,99 – Free shipping for orders above 95,-
Spain, Italy, Sweden & Monaco
⊹ 3-5 business day(s)
⊹ 8,99 – Free shipping for orders above 95,-
Austria & Denmark
⊹ 2-3 business day(s)
⊹ 9,99 – Free shipping for orders above 105,-
Ireland, Portugal & United Kingdom
⊹ 3-6 business day(s)
⊹ 11,99 – Free shipping for orders above 115,-
Bulgaria, Cyprus, Estonia, Finland, Hungary, Croatia, Latvia, Lithuania, Norway, Poland, Romania, Slovenia, Slovakia, Czech Republic & Switzerland
⊹ 5-10 business day(s)
⊹ 12,99 – Free shipping for orders above 125,-
Greece & Malta
⊹ 4-9 business day(s)
⊹ 17,99 – Free shipping for orders above 145,-
Canada, USA, Japan, China & Brazil
⊹ 6-11 business day(s)
⊹ 23,99 – Free shipping for orders above 220,-
Australia & New Zealand
⊹ 7-11 business day(s)
⊹ 29,99 – Free shipping for orders above 255,-
Items warranty
Every item we sell includes an 8-week warranty starting from the delivery date. This warranty covers factory defects and damage not caused by improper use. We will check carefully to see if the damage was caused by misuse.
In order to maintain your new jewelry in perfect state, visit our jewellery care guide.
We are not liable for lost or stolen items or for products that have been repaired, engraved, or modified by third parties.
About LOUMI
LOUMI is a Dutch jewellery brand founded by Milou, whose love for jewellery inspired its creation and is reflected in the name itself.
At LOUMI, we have always been passionate about jewellery and haute couture. Not the simple, ordinary pieces, but jewelry that allows you to express yourself and stand out. LOUMI was created for creative individuals who want to showcase their personality through unique and bold designs. We believe in offering more than just accessories; we offer pieces that tell a story. Quality is at the heart of everything we do, which is why all our jewelry is crafted from stainless steel or sterling silver.
Jewellery care
Our Care Guide for Stainless Steel Jewellery with 18K Gold Plating
Our stainless steel jewellery with an 18K gold layer is crafted to be durable and waterproof, ensuring it can withstand everyday wear. However, to keep your pieces looking their best for years to come, follow these care tips:
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Avoid Contact with Chemicals
While the jewellery is waterproof, exposure to chemicals like soaps, shampoos, perfumes, and cleaning agents can dull the gold plating over time. Remove your jewellery before showering, especially when using soap, and avoid wearing it in swimming pools or the sea. -
Minimize Contact with Saltwater
Although the jewellery can handle water, exposure to saltwater can accelerate wear on the gold layer. -
Store Properly
When not wearing your jewellery, store it in a dry container, such as a jewellery box or a pouch, to prevent scratches and tarnish. Avoid humid environments, like bathrooms. -
Clean Gently
If your jewellery needs cleaning, use a soft cloth or a mild jewellery cleaner designed for gold-plated items.
By following these simple steps, your stainless steel jewellery with 18K gold plating will retain its beauty and shine for years to come!